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Refund Policy

1. Introduction

We are grateful for your support and participation in the services offered by the Melvenpakkam Sri Lakshmi Narayana Perumal Temple. All donations and payments made for religious services, sevas, homams, poojas and annadanam are considered sacred contributions. However, we understand that errors may occur and we strive to address such cases with respect and care.

2. Refund Eligibility

Refunds will be considered only under the following circumstances:

  • The transaction was made in error (e.g., wrong amount or duplicate payment).

  • The booked service (pooja/seva) could not be fulfilled due to unavoidable temple-related reasons.

  • Technical or system errors occurred during the payment process.

 

Note: Refunds will not be provided for change of mind, failure to attend a pooja/service, or after the service has been performed.

3.  Requesting a Refund

To request a refund:

  • Please contact us within 7 days of the transaction.

  • Provide transaction details such as payment reference, date, name, and reason for the request.

  • Contact Numbers: +91 90031 77722 / +91 93831 45661

  • Email : https://melvenpakkamperumal.in/

4. Refund Process

Once approved, refunds will be processed to the original payment method. Please allow up to 14 working days depending on your bank or payment gateway. We appreciate your patience.

5.Non-Refundable Contributions

The following are non-refundable:

  • Donations made voluntarily without a request for a specific service

  • Completed poojas/sevas

  • Prasadam or offerings have already been dispatched

  • Custom or personalized rituals/services

6. Cancellation Policy

If you wish to cancel a pre-booked pooja/seva:

  • Notify the temple at least 48 hours in advance

  • Rescheduling may be offered if feasible, based on temple calendar and availability

7. Shipping Policy

For items such as prasadam, vada malai, or other offerings that require shipping, please refer to our dedicated Shipping Policy page for information on delivery timelines, shipping methods, and applicable charges.

If your refund request is related to a shipped item (e.g., undelivered or damaged in transit), it will be reviewed under the terms mentioned in our Shipping Policy.

8. Contact Us

If you need help or have concerns about your payment, feel free to reach out:

Phone: +91 90031 77722 / +91 93831 45661
Website: https://melvenpakkamperumal.in/

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